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The Resource Customer service training 101 : quick and easy techniques that get great results, Renee Evenson

Customer service training 101 : quick and easy techniques that get great results, Renee Evenson

Label
Customer service training 101 : quick and easy techniques that get great results
Title
Customer service training 101
Title remainder
quick and easy techniques that get great results
Statement of responsibility
Renee Evenson
Creator
Author
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1951-
http://library.link/vocab/creatorName
Evenson, Renee
Dewey number
658.3/1245
Index
index present
LC call number
HF5415.5
LC item number
.E89 2018
Literary form
non fiction
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
  • Employees
Label
Customer service training 101 : quick and easy techniques that get great results, Renee Evenson
Instantiates
Publication
Note
Includes index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Part 1. Putting your best face forward. Your first steps can make a huge stride : the basics -- Tossing the ball back and forth : effective communication -- Jumping in with both feet : relationship building -- Part 2. Putting your customers first. Seeing eye to eye : face-to-face contacts -- Saying it with a smile : telephone contacts -- Keeping up with the times : online and social media customer service -- Giving when getting is not expected : self-service contacts -- Calming the storm : customer complaint contacts -- Part 3. Putting it all together. Hitting the ground running : ready, set, go -- Being the best you can be: the total package
Control code
19697664
Dimensions
24 cm
Edition
Third edition.
Extent
vii, 228 pages
Isbn
9780814438916
Isbn Type
(pbk.)
Lccn
2017015093
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Label
Customer service training 101 : quick and easy techniques that get great results, Renee Evenson
Publication
Note
Includes index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Part 1. Putting your best face forward. Your first steps can make a huge stride : the basics -- Tossing the ball back and forth : effective communication -- Jumping in with both feet : relationship building -- Part 2. Putting your customers first. Seeing eye to eye : face-to-face contacts -- Saying it with a smile : telephone contacts -- Keeping up with the times : online and social media customer service -- Giving when getting is not expected : self-service contacts -- Calming the storm : customer complaint contacts -- Part 3. Putting it all together. Hitting the ground running : ready, set, go -- Being the best you can be: the total package
Control code
19697664
Dimensions
24 cm
Edition
Third edition.
Extent
vii, 228 pages
Isbn
9780814438916
Isbn Type
(pbk.)
Lccn
2017015093
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n

Library Locations

    • Garland Central LibraryBorrow it
      625 Austin Street, Garland, TX, 75040, US
      32.914888 -96.638676
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